Account Manager

London, UK

Procurement Leaders™ is the world’s most valued professional procurement network. A unique and vital destination that connects, inspires and accelerates our members to become more successful.

Powered by a community of over 700 leading global corporations and 27,000 senior procurement, sourcing and supply chain executives, we accelerate our member’s journey to superior performance, providing access to the in-depth insight, practical tools and expert guidance they need to transform procurement into a critical business driver. We are proud to partner with procurement executives from the world’s leading brands such as IBM, Johnson & Johnson, MasterCard, Adidas, L’Oreal, Nestle, and Shell.

Role Overview

Account Managers ensure service delivery to existing members and conduct both renewal and upgrade sales interactions with senior-level executives within member accounts. Account Managers conduct consistent and meaningful live and phone-based conversations with all contacts and are evaluated against overall institutional revenue growth, renewal rate and customer satisfaction/advocacy.

Key Responsibilities

  • Retain, manage, and develop trusted member/client partnerships
  • Help executives unlock the potential of their Procurement Leaders memberships insights, applications and connections
  • Innovate to find new ways to grow Procurement Leaders presence
  • Continually improving existing processes to build a best in class customer experience
  • To build a business plan for achieving targets (monthly revenues, event and product profitability)
  • Engage with stakeholders to identify new products that meet customer need and drive profitability
  • Leverage existing relationships as references in order to support sales strategies

Key Attributes, Skills and Experience

  • Minimum 2 years of account management experience
  • Evidence of consistently achieving targets
  • Willingness for international travel 
  • Excellent relationship-building skills
  • Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of customer/member service
  • Excellent critical thinking, written and communication skills
  • Superior negotiation and closing abilities
  • Ability to develop relationships and conduct substantive content discussions with corporate executives
  • Exceptional ability to immediately establish one’s credibility with senior executives
  • Ability to diagnose member needs and identify relevant resources
  • Experience working within market intelligence is preferred