Customer Success Associate

 This is an exciting entry-level opportunity for an ambitious and commercially minded graduate. If you are looking to kick-start your career in an account management role with fantastic career progression in a company that is genuinely influencing at C - Level, if you are based or willing to relocate to Denver or Atlanta we would love to hear from you! 

This role is central to the success of the commercial team and provides essential support for the long-term growth of our membership proposition, scaling up the number of corporate organizations in our network.  

We are offering a salary of between $40,000 - $50,000 per annum dependent on the successful candidate's experience.

What you can expect from the role

  • You will engage and speak with senior executives in household brands by running product demonstrations, training webinars, and inviting members to events
  • Provide support for members including onboarding, service throughout the subscription, and renewal or off-boarding
  • Proactively recruiting members for live and virtual events throughout the member calendar
  • Strategic coordination with internal teams to achieve success for the business and the members including diagnostic result deliveries
  • Manage member requests e.g. questions about content and other services, networking requests, logins, and other member administration
  • Executing renewal plans for each member and directly supporting an Account Manager e.g. scheduling calls and meetings, preparing usage statistics
  • Technical and customer service support requiring knowledge of technical systems to operate the website, use of CRM (
  • Organizing meetings and schedules, assisting with the organization of both local and international travel and meetings at events
  • Accurately and continuously updating to maintain client information

Who you are

  • A strong interest in developing a commercial career path 
  • Ability to develop excellent personal relationships with internal and external customers over the phone 
  • Thirst for knowledge about business, and desire to learn about procurement’s role as a critical business driver for success
  • Excellent attention to detail, analytical and numerate, with the ability to deal with ambiguous situations


Company Overview

Procurement Leaders™ is the world’s largest and most valued procurement network and intelligence platform. Powered by a syndicated member and sponsor community of 775+ leading global companies, Procurement Leaders inspires 35,000+ senior leaders to make faster, more informed decisions and follow proven paths to success. Through next-practice insights, practical tools, expert guidance, and industry connections, Procurement Leaders accelerates the transformation journey to greater value creation and procurement excellence.

Procurement Leaders is wholly owned by World 50, an organization where the world’s best global executives are connected to each other and great thought leaders from every industry. 

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

1615 Platte St. 2nd Floor
80202 Denver Directions View page


3525 Piedmont Rd NE
30305 Atlanta Directions

Workplace & culture

At Procurement Leaders (PL) we live and breathe the OnePL mentality. Whether that's celebrating colleagues successes at Employee of Month, working onsite at our flagship events or building go-karts at our Summer Retreats, we care about one another and that is reflected in our brand and our culture. 

We set our employees up with career paths, personal development plans and the right tools to succeed in their role and beyond.

Whether PL is your first job out of university, or further into your career, you can trust that the experience you will gain from working here will enrich your story. 

To understand more about PL's external and internal culture check out our InstagramTwitter or LinkedIn.


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